Australian Privacy Principles
Futuro Financial Services Pty Ltd (‘Futuro, we, us’) ABN 30 085 870 015 holds an Australian Financial Service (AFS) and Credit Licence (ACL) Number. 238478 for providing personal, general and credit advice and operates nationally through a network of representatives in most states.
We reserve the right to review and amend this policy from time to time and to notify you by posting an updated version on our website at www.futuro.com.au.
Managing your personal information
We are committed to being open and transparent about how we use your personal information. Where our documents ask for personal information, we will normally state the general purposes for its use and to whom it may be disclosed. You can contact us to: seek more information about anything contained in this policy, or to request a copy of this policy in a different format; update or correct your personal information; opt out of receiving direct marketing material; ask about accessing or correcting the personal information we hold about you; or make a privacy related complaint in one of the following ways: By telephone: +61 7 3018 0400; By email: email@example.com; or In writing: GPO Box 942, Brisbane QLD 4001.
The purposes for which we collect personal information
As an Australian financial services organisation, we are subject to certain legislative and regulatory requirements which necessitate us to obtain personal information about you in order to provide you with financial advice and/or credit services. We will not use or disclose personal information collected by us for any purpose other than: to establish, manage, and provide financial and/or credit products or services to you when advice is provided; or the advice related purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or where you have consented to such disclosure; or where the Australian Privacy Principles authorise use or disclosure, where required or authorised under law, in circumstances relating to public health and safety and in connection with certain operations by or on behalf of an enforcement body. We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us. You have a right to refuse us authorisation to collect information from a third party.
The kinds of information we ask for
How we collect and hold your personal information
Who may we disclose personal information to
Depending on the product or service concerned and particular restrictions on sensitive information, personal information may be shared with: other areas and organisations related to Futuro who provide financial and other services; financial planners, brokers and those who are authorised by Futuro to review customers’ needs and circumstances from time to time; service providers and specialist advisers to Futuro who have been contracted to provide Futuro with administrative, financial, accounting, insurance, research or other services; superannuation fund trustees, insurance providers, wrap account service providers, managed discretionary account service providers, stockbrokers and product issuers for the purpose of giving effect to your financial plan and the recommendations made by us; other insurers, including reinsurance companies, and credit providers; courts, tribunals and other dispute resolution bodies in the course of a dispute; anyone to whom we are required or authorised by law to disclose your personal information (such as the Australian Tax Office, Australian Prudential Regulatory Authority, Australian Securities and Investments Commission and Australian Transactions and Analysis Centre); credit reporting or reference agencies or insurance investigators; employers participating in our superannuation or insurance plans; or anyone authorised by you or to whom you have provided your consent (either expressly or implied), including but not limited to other financial services providers that we may need to deal with on your behalf Normally, we require any organisation outside Futuro who handles or obtains personal information as service providers to Futuro, acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the Australian Privacy Principles and this policy.
Who are our likely overseas service providers
How we store your personal information
Your personal information is maintained securely and generally held in your client file. Information may also be held in a computer database. We will seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. In the event you cease to be a client of this organisation, any personal information that we hold about you will be maintained for a period of seven years from the date of the advice in order to comply with legislative and professional requirements, following which time the information will be de-identified and destroyed.
How you may access or seek correction of your information
You may request access to your personal information by contacting your adviser or Futuro’s Privacy Officer. We will (subject to the following exceptions) provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held. If charges are applicable in providing access to you, we will disclose these charges to you prior to providing you with the information. We will, prior to providing access in accordance with this policy, require you to provide evidence of your identity. We will not provide you with access to your information if: providing access would pose a serious threat to the life or health of a person; providing access would have an unreasonable impact on the privacy of others; the request for access is frivolous or vexatious; the information related to existing or anticipated legal proceedings between us and would not be discoverable in those proceedings; providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; providing access would be unlawful; denying access is required or authorised by or under law; providing access would be likely to prejudice certain operations by or on behalf of enforcement body or an enforcement body requests that access not be provided on the grounds of national security. In the event that we refuse you access to your personal information, we will provide you with a written explanation for that refusal. We will endeavour to ensure that, at all times, the personal information about you which we hold is up to date and accurate. In the event that you become aware, or believe, that any personal information that we hold about you is inaccurate, incomplete or outdated, you may contact your adviser, or Futuro’s Privacy Officer, and provide us with evidence of the inaccuracy or incompleteness or out datedness and we will, if we agree that the information requires correcting, take all reasonable steps to correct the information. We will endeavour to respond to any request for access within 14 days depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.
What should you do if you have a complaint
If you consider that any action of Futuro, our advisers or credit representatives breaches this policy or the Australian Privacy Principles or otherwise doesn’t respect your privacy, you can make a complaint. To make a complaint, please telephone us on +61 7 3018 0400, email us at firstname.lastname@example.org or put your complaint in writing to: Futuro Privacy Officer Futuro Financial Services GPO Box 942, Brisbane QLD 4001 Your complaint will be considered as soon as possible and responded to in most cases within five working days of receiving your complaints. It is our intention to use our best endeavours to resolve any complaint to your satisfaction; however, if your complaint has not been resolved satisfactory, you have the right to complain to the External Dispute Resolution Scheme listed in the following table. Type of complaint External complaints service Personal information held The Office of the Australian Information Commissioner on 1300 363 992 Website: oaic.gov.au Email: email@example.com